The weather conditions in Dallas from 11:00 am till very well right after 5:00 pm was blue skies and sunshine. The flight from Dallas to DC was not stuffed with temperature as the path was direct and not altered aside from slight turbulence which induced altitude changes to prevent. The weather in DC was crystal clear and no rain. Weather predicted for Charleston WV did take place 45 minutes once the at first scheduled landing time must have occurred. It is actually my perception that American Airways could have and ought to have presented additional in how of logistical knowledge in Dallas for gate availability and contingency plans when gates are blocked, more help for delayed connecting flights to aid passengers and stay clear of missed flights, plus much more humanity and being familiar with for passengers stranded at night in a significant town without data, sources, and many others. We weren't available anything at all by Vanessa S. or maybe the gate personnel. I did go to the ticket counter in DC in addition to a Manager, Sandra did offer you our very first and only apology and information on hotel shuttles in the airport and a reduction voucher excellent at various hotels. Incidentally, our luggage which was checked was not available to us on Friday night time and we had been offered a complimentary toiletry bag. Baggage personnel ended up very courteous along with the spotlight of our buyer practical experience. For the reason that we could not get re-booked right up until the following day and I could not get to Charleston WV as wanted for enterprise obligations, I rented a hotel home in DC as well as a rental car or truck and drove myself to Charleston WV from Washington DC. the subsequent early morning to be able to arrive as required. The result of my expertise remaining me feeling pretty upset in the customer service accessible at American Airways.
I felt compelled to state which i can no more fly with you, while you proceed to treat people with no regard. The most recent, the service Doggy concern. Precisely what is Incorrect with your coaching? No matter what it truly is, I cannot fly with a firm that can't properly coach its personnel. Excellent bye!
The worst working experience in my daily life.1st flight was delayed for 3 hrs as the flight attendants didn’t clearly show up. Then we need to operate to capture our future flight.Once we get to the aircraft they tell us We now have no pilots and weren't allowed to get from the aircraft.
Right after looking through some of these testimonials I am quite disappointed AA doesn't retain the services of new management. I'd a problem with leaving our iPad within the airplane. Once i went back again towards the gate nobody would make an effort to go back to the aircraft and Look at.
No gate supervisor on scene. Still not telling the gang with the gate a matter. When. I asked was instructed the flight had boarded although not taken off. But no clarification as to why. It’s not a weather conditions matter as well as the flight is recreated.
There isn't any American Airways shopper service e mail deal with detailed within the Formal Internet site, even so You will find a form it is possible to submit as a result of the web site that sends your concept to the customer relations Section. You'll be able to access the email kind here: .
Had an online reservation set to go and when looking to post it told me to start over – I termed a agent straight away and stated they could see the cost I was quoted but when refreshed when up $120 – Difficult to think that they'd not stand by what they could see on the web – I wound up being forced to pay back the extra $a hundred and twenty because I desired All those specific flights – once more not easy to believe that they'd not stand beside the online selling price – pretty costly
The crew customers have been by far the most non caring I have ever been on a flight with. It reminded me off my times during the lodge organization after we had union and non union groups. I won't ever fly American yet again I I need to go west I'll push.
I am 62 many years old, and was over a flight from Orange County, Ca to Jacksonville, NC. All went very well right up until I arrived at Charlotte,NC. Due to the fact I had wheel chair aid I had been helped if not I feel I would not happen to be. After two flight were cancelled on that night I wasn’t seriously confident what I might do. But because of the kindness within your workers they wheeled me to purchaser service both periods, And eventually on getting the news that A different flight wouldn't be scheduled until eventually the morning of your third they made certain I had a motel paid for by american airlines which I greatly appreciated. Getting by yourself was a little Terrifying, but I built it as a result of, and managed to get back on the airport at five:thirty the following morning. And all over again this flight was cancelled at the same time. At this time I organized to just go to a different town. On having on that flight there was a electrical fireplace while in the cabin on the airplane, and soon after staying during the air for about 10 minutes it had been rotated and we have been taken from the airplane inside of a hurry.
I even tried using contacting on the phone and obtained nowhere; all I could listen to is actually a recurrent message and After i request to talk to purchaser relations, I might get dangle up on.
I’ve been bouncing all over considering that 9am this morning from Roatan Honduras to Miami by having an unanticipated hold off there with flight from Miami to Charlotte nc initially they stated airplane was to warm , then once we ended up permitted to board they stated they had too much gas and had to offload 10,000 lbs just after forty five min they determined not to try this , we were being delayed on just take off, on our arrival to Charlotte we had to rush to gate , my spouse is handicapped as well as attendant had to run pushing her to gate to discover that our subsequent flight was delayed two one/2 hrs .
My other problem would index be that the food vouchers that I have obtained were not enough!!! They only gave me $32, for 3 foods! That's not sufficient to eat a meal wherever in LA, or wherever while in the airport. I'm anticipated to receive three meals outside of $32 right here at the resort? Not possible!!!
I a short while ago experienced a flight cancelled by American Airways and stood in a very line for forty five minutes to obtain rebooked on Yet another flight. I had been shocked to see the gate agents did not Use a check out in to the offered USAIR flights.
I also prefer to touch upon the excellent service AA offers for the handicapped. I'm 84 several years outdated and now will need wheelchair help to have all over inside the airports. I used to be shocked and delighted with the assistance I gained, and in addition within the attitudes from the individuals that assisted me Together with the wheelchair help, as well as the motorists in the handicap carts in Charlotte airport. They were all so helpful and really welcoming likewise.